Restaurants
Send the booking page to people who comment "book"
Ask followers to comment "book" on a new-menu post, and send each of them the booking page link by DM.
Auto Reply for Instagram & Google Maps
Instagram inquiriesand Google Maps reviews —answered automatically, 24/7.
DMs to people who comment, answers to common questions, thank-you replies to reviews. We automate your daily replies.
We use only the official tools Instagram and Google provide for businesses, and we handle the entire setup.
Reply within 24 hours / Nationwide, fully online / Consultation is free
- Replies at night and on holidays
- 24hrs
- Instagram and Google Maps
- 2
- Per month (excl. tax)
- 19,800JPY~
How it works
Here's how replies go out.
Customer comment
Where can I make a reservation?
Auto DM
Thanks for your comment! You can book anytime from this link.
Google Maps
Customer review
The staff were so kind. I'd love to come back.
Auto reply
Thank you for your kind words. Our whole team looks forward to seeing you again.
Illustration only. The wording is decided for each business.
Issues
Are your replies
being put off?
- 01
You noticed the DM three days later
You can't check your phone during business hours. By the time you reply, the customer has already chosen another shop.
- 02
The same answer to the same question, every day
Hours, prices, how to book, parking. The questions are almost always the same, yet you type every answer by hand.
- 03
Reviews go unanswered
You want to say thank you, but while you think about what to write, the reviews pile up.
- 04
Missing inquiries at night and on days off
Customers check their phones after you close. That's exactly when you can't reply.
- 05
Tools are expensive and hard to set up
Some auto-reply tools cost over 20,000 yen a month, and you still have to set them up yourself.
All five can be solved with auto reply.
Consultation is free. If a reply is better not automated, we'll tell you so.
Service
What we do
On top of replies on Instagram and Google Maps, we also post videos to TikTok and Instagram on your behalf. What to hand over to us is decided for each business.
INSTAGRAM 01
DM people who comment
When someone comments a word like "book" or "menu" on your post, we send them a DM with your booking link or a coupon.
INSTAGRAM 02
Answer common DM questions automatically
Questions about hours, prices or directions get an instant set answer. Anything that can't be answered automatically is passed on to you.
GOOGLE MAPS 01
Thank-you replies to reviews
When a review is posted on Google Maps, we write and post a reply that fits its content.
GOOGLE MAPS 02
Low ratings are checked before replying
Handling can be split by star rating. For low ratings, we draft a reply, you check it, and it's posted only after your OK.
TIKTOK / INSTAGRAM 01
We make your video and ask before posting
We create a short video and caption from your photos and footage, and email it to you before posting. Only the ones you approve with "OK" are posted.
TIKTOK / INSTAGRAM 02
Approved videos are posted to your account
Videos are posted to your own account through the official TikTok and Instagram connections. You simply authorize the connection on the official screen; we never ask for your password, and you can disconnect at any time.
Use cases
For example, like this.
Examples by type of business.
Hair & beauty salons
Answer availability questions with the booking page
Reply to DMs like "Any openings this week?" with your booking link and reception hours automatically.
Accommodations
Answer check-in and parking questions, even at midnight
Frequently asked questions about check-in time, parking and access get an instant reply, even late at night.
Local shops
Thank every reviewer
We reply to every Google Maps review. Only low ratings are checked with you before posting.
These four are examples. The wording and conditions are tailored to your business.
Why us
Why choose us
01
Official tools only
We never put your account at risk.
We run everything on the official tools Instagram (Meta) and Google provide for businesses. We never use tools that operate the app screen automatically, or send messages to strangers in bulk.
02
We handle the whole setup
No dashboards to learn.
We decide the wording, keywords and conditions in a hearing, then do the setup and testing. All we ask of you is to approve the connection and add us as a manager.
03
Wording changes included
Just tell us in chat.
New campaign? New business hours? Changes to reply wording are included in the monthly fee, as many times as you need.
04
Bundle it with your website
10,000 yen off with a website/LP subscription.
Use it together with a Concierge Web website/LP subscription and we take 10,000 yen off the monthly fee.
Consultation is free. If a reply is better not automated, we'll tell you so.
Pricing
Pricing
Simple monthly pricing. Changes to reply wording are included.
Instagram Auto Reply
Best for
Businesses that don't want to miss Instagram inquiries
Monthly
19,800 JPY/mo
- DMs to people who comment
- Automatic answers to common DM questions
- Notifies you of questions it can't answer
- Wording changes included
Recommended
Set
Instagram + Google Maps
Best for
Businesses that want both social and reviews handled
Monthly
29,600 JPY/mo
- Everything in Instagram Auto Reply
- Everything in Google Maps Review Reply
- 10,000 JPY/mo less than signing up separately
- Wording changes included
Google Maps
Google Maps Review Reply
Best for
Businesses that want to reply to every review
Monthly
19,800 JPY/mo
- Thank-you replies that fit each review
- Choose auto or check-first by star rating
- Low ratings posted after your check
- Wording changes included
With HP / LP
10,000 JPY off the monthly fee with a website/LP subscription
Example: Website/LP Light plan (9,800 JPY/mo) + Instagram Auto Reply (19,800 JPY/mo) = 19,600 JPY/mo
Notes
- All prices exclude tax.
- Instagram requires a professional account (Business or Creator). Switching is free, and we'll guide you through it.
- Pricing for posting videos to TikTok and Instagram is quoted based on the number and type of videos.
Flow
Process
01
Same or next business day
Free consultation (30 min, online)
We ask what inquiries and reviews you receive now, and what you'd like to automate.
02
About 3 days
Decide the wording
We decide keywords, reply wording and conditions for not auto-replying together. We write the first draft.
03
1 day
Connect your accounts
You approve the connection on Instagram's official screen, and add us as a manager of your Google Business Profile. We never ask for passwords.
04
1–2 days
Testing and launch
We check it works with test comments, then switch it on.
05
Ongoing
Monthly review
When your campaign or hours change, just tell us in chat. Wording changes are included in the monthly fee.
FAQ
Frequently asked questions
QCould my account get suspended?
We use only the official tools Instagram and Google provide for businesses. We never use tools that operate the app screen automatically, or send DMs in bulk to people who don't follow you.
QDoes it work with any account?
Instagram requires a professional account (Business or Creator). Switching is free, and we'll guide you. Google Maps requires a Business Profile whose ownership has been verified.
QCan I decide what the replies say?
Yes. We decide the wording and conditions together in a hearing, and we write the first draft. Wording changes after launch are included in the monthly fee.
QWill bad reviews get an automatic reply too?
Handling can be split by star rating. For example, for 3 stars or fewer we draft a reply, you check it, and it's posted only after your OK.
QDo I need to share my password?
No. You approve the connection on Instagram's official screen, and add us as a manager of your Google Business Profile.
QCan you post to TikTok too?
Yes. We make your video, email it to you for review, and post only the ones you approve to TikTok and Instagram. We use TikTok's official connection, so we never hold your password.
QCan you make my website too?
Yes. Use it together with a Concierge Web website/LP subscription and we take 10,000 yen off the monthly fee.
Our services
Concierge Web services
Auto Reply
Auto Reply
Automatic 24/7 replies to Instagram comments and DMs and Google Maps reviews.
You are here
Company
The company behind this service
Concierge Web is a service operated by Circular House Inc. You can verify that the company exists using the corporate number below, on Japan's National Tax Agency register.
- Legal name
- Circular House Inc.
- Representative
- 岡村亮佑, Representative Director
- Corporate number
- 1030001157942Verify on the National Tax Agency register →
Contact
First, just tell us what inquiries
you're getting right now.
Consultation is free. If a reply is better not automated, we'll tell you so.
We reply within 24 hours and work online nationwide.
Available on weekends and holidays / No pushy sales